Privacy Policy

Privacy Policy

Last Updated: March 10, 2026

Welcome to vivicrochet (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy describes how vivicrochet collects, uses, and protects your personal information when you visit or make a purchase from https://vivicrochet.com/ (the “Site”).

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our Site, we may collect certain information about you. This includes:

1.1 Personal Information You Provide

When you place an order, contact us, or interact with our services, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order details and purchase history

  • Messages or inquiries sent to us

1.2 Automatically Collected Information

When you browse our website, certain information may be automatically collected, including:

  • IP address

  • Browser type and device information

  • Pages visited

  • Time spent on pages

  • Referring websites

  • Cookies and tracking technologies

This information helps us understand how visitors use our website and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To communicate with you regarding your order

  • To improve our website and services

  • To prevent fraud and enhance security

  • To comply with legal obligations

  • To send marketing communications (only if you opt-in)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertising

You may disable cookies in your browser settings, but some parts of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties to operate our business, including:

  • Payment processors (such as PayPal, Stripe, etc.)

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers (such as Google Analytics)

These service providers only receive the information necessary to perform their services.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

When your information is no longer required, we securely delete or anonymize it.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted data access

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal data

  • The right to request correction of inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

If you wish to exercise any of these rights, please contact us using the information below.

8. GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Your consent

  • The performance of a contract (such as processing an order)

  • Compliance with legal obligations

  • Our legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe your data is being processed unlawfully.

9. CCPA (California Residents)

If you are a California resident, you have the right to:

  • Request disclosure of the personal data we collect

  • Request deletion of your personal information

  • Opt out of the sale of personal information

vivicrochet does not sell personal information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information on our website, please contact us and we will remove the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: vivicrochet
Website: https://vivicrochet.com/
Email: contact@vivicrochet.com
WhatsApp: +8618360657361

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