Terms of Service

Terms of Service

Last Updated: March 10, 2026

Welcome to vivicrochet. These Terms of Service (“Terms”) govern your use of our website located at https://vivicrochet.com/ (the “Site”) and any purchases made through the Site.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. General Information

This website is operated by vivicrochet. Throughout the site, the terms “we”, “us”, and “our” refer to vivicrochet.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country or region.

  • You have the legal authority to enter into these Terms.

  • You will not use our products for any illegal or unauthorized purpose.

3. Products and Services

vivicrochet specializes in handmade knitted plush toys and crochet products.

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on the website is completely accurate, current, or error-free.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit product quantities

  • Refuse or cancel orders at our discretion

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors even after an order has been submitted.

Payments are processed through secure third-party payment providers. We do not store your full payment information.

By placing an order, you agree that:

  • All billing information provided is accurate

  • You are authorized to use the selected payment method

5. Order Acceptance

After you place an order, you will receive an order confirmation email. This does not guarantee acceptance of the order.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

  • Suspected fraud

  • Payment issues

  • Product availability

  • Incorrect pricing or product information

If an order is cancelled after payment, a refund will be issued to the original payment method.

6. Shipping and Delivery

We ship orders to multiple countries worldwide.

Shipping times may vary depending on:

  • Destination country

  • Customs processing

  • Logistics providers

vivicrochet is not responsible for delays caused by:

  • Customs inspections

  • International shipping disruptions

  • Incorrect shipping addresses provided by customers

Customers are responsible for any customs duties or import taxes required by their country.

7. Returns and Refunds

Our return and refund policies are outlined in our Return Policy page.

If you receive a damaged or incorrect product, please contact us within a reasonable time after receiving the order.

Contact information:

Email: contact@vivicrochet.com
WhatsApp: +8618360657361

We will review your request and provide a solution in accordance with our policies.

8. Intellectual Property

All content on this website, including but not limited to:

  • Images

  • Product designs

  • Logos

  • Text

  • Graphics

  • Website layout

are the intellectual property of vivicrochet and are protected by copyright and intellectual property laws.

You may not reproduce, copy, distribute, or exploit any part of the website without our written permission.

9. User Conduct

When using our website, you agree not to:

  • Use the website for unlawful purposes

  • Violate any local, national, or international laws

  • Transmit viruses or malicious code

  • Attempt to gain unauthorized access to our systems

  • Interfere with the security or functionality of the website

Violation of these rules may result in termination of access to our services.

10. Limitation of Liability

To the maximum extent permitted by law, vivicrochet shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our website

  • Delays or interruptions in service

  • Errors or inaccuracies in content

  • Unauthorized access to personal information

Our total liability shall not exceed the amount paid for the product purchased.

11. Third-Party Services

Our website may include links or integrations with third-party services, including payment processors and analytics providers.

We are not responsible for the content, policies, or practices of these third-party services.

Users are encouraged to review the terms and policies of those providers.

12. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your data.

13. Termination

We reserve the right to terminate or suspend access to our services at any time without prior notice if users violate these Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable international e-commerce laws and regulations.

Any disputes arising from the use of this website shall be resolved in accordance with applicable legal procedures.

15. Changes to Terms

We reserve the right to update or replace these Terms at any time.

It is your responsibility to review this page periodically for updates.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: vivicrochet
Website: https://vivicrochet.com/
Email: contact@vivicrochet.com
WhatsApp: +8618360657361

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